More Support and website updates
There have now been some further updates to the website, with some changes to the style and layout along with updates to the News and Support sections, with added functionality to filter news per product and with more support informations and resources.
There are some more changes planned, but instead of doing them all at once they're going to be implemented little by little. So if you see something that looks out of place or a little strange, it'll hopefully be fixed shortly and it's just a temporary consequence of something new and hopefully better being rolled out.
New version management system
There's now a new version management system in place for the applications on lostminds.com. This will manage all downloads, updates and version change logs. There were a couple of hours during the shift to the new system that updates were unavailable, but now everything should be working again.
While you might not notice much difference right now, this will hopefully make releases of future updates smoother and information across different channels more consistent.
As you're all probably very aware of the EU data protection directive GDPR is now in effect and puts new requirements on organizations to be transparent about their data collection and usage. Here's a short version of what we collect and use:
- Website visits and downloads are tracked only on our own server using Matomo, no big-data/third party analytics or ads. This information is only used to track product popularity and discover problems on the website.
- Mac product purchases are handled by Paddle and we keep and maintain a database of your license information so that we know who owns the software.
- Mac product usage is tracked when unlocking and upgrading our mac products, we log these checks along with software and macOS versions to keep track of software usage and detect piracy attempts and problems with updates.
In all these cases IP addresses are masked and no information is sold or shared with a third party. There are now links to this information in our software and on all our web pages, you can find out more detailed information below.
The lostminds.com website has now been given a bit of an overhaul. Most of the work has been under the hood, but the front end has also been updated a little to work better on mobile and be quicker to navigate.
Most things should still be in the same place, and old links should still work or be re-directed automatically. But there are sure to be a couple of little quirks and broken links left in that we'll fix in the coming days. So if you run into something like that, please be patient.
Download packages updated
We've now updated the new signed download .dmg packages a little to resolve some problems and provide a smoother installation process.
If you were having problems downloading the Vectoraster 7.0.5 update the last few days, sorry about that and please try again now.
New signed downloads to fix macOS 10.12 problems
Due to some users having problems with the little known new App Translocation security feature of macOS 10.12 we're now offering our downloads for PatterNodes and Vectoraster 7 as signed disk images instead of plain zip-archives.
To simplify it a little macOS10.12 basically doesn't trust software downloaded away from the AppStore, and when you launch such software it secretly moves the application to a random read-only location where it then runs from. This means it can't update (so you'll get errors about being on a read-only volume if you try to look for new versions) and it can't find included Sample files, as those are not moved along with it. So if you're having these problems on 10.12, App Translocation is probably the culprit.
Depending on your setup, the new signed downloads should be considered trusted by the system and not subjected to this quarantine. So downloading again and installing from the disk image should fix the problem.
If you don't want to re-download or it still doesn't fix the problem another work-around seems to be to simply drag the downloaded application (not the entire folder) to your Applications folder (or any other folder on your mac) and launch it from there. This seems to take the application out of quarantine and tell the system you trust this software to run where it is.
With the new term starting in design schools and universities all over the world we've now introduced some new special license offers for both PatterNodes and Vectoraster for use in education.
With these offers you can get the software for all students and staff at a great price. Click below to learn more!
We've now set up a new payment solution with the help of the nice people at Paddle.com, so you can now purchase Vectoraster and PatterNodes again.
Sorry for the inconvenience, but everything should now be up and running again. Hopefully better than ever with a new modern checkout dialogue and a bunch of other improvements across the site.
It is with great sadness and surprise we got the news today that our longtime online payment and store provider Kagi has ceased operations.
This means there is currently no way of purchasing our Mac OS X products. We're now looking at alternative solutions, and will try to get the online store up and running as soon as possible.
On the store page (link below) you can also submit your e-mail to get a notification as soon as the new store is online. Thank you for your understanding and patience.