License information

Vectoraster and Patternodes license questions

Lost license code

If you've lost your license code for Vectoraster or Patternodes, you can get it back using the e-mail address you used to purchase the software.

License code not working

If you're having problems unlocking the software with your license code, try the following steps:

• Make sure that you're trying to unlock the correct version of Vectoraster or Patternodes (For example a Vectoraster 7 code will not work in Vectoraster 8).
• Make sure that your code and e-mail are entered exactly as they appear in your e-mail, without any extra characters before or after.
• Update to the latest version using the update feature in the application, or download the latest version.

If it still doesn't work, contact support and we'll try to figure our what is going wrong.

Updates and upgrades

All licenses for Vectoraster and Patternodes are one time purchases that grant you the right to use the software as long as you can. This also includes free updates of the same major version (as in Vectoraster 8.x.x if you have a license for Vectoraster 8) for as long as such updates are released.

If and when a new major version update is released (for example Vectoraster 8 after Vectoraster 7), this will not be a free upgrade, but there is a much cheaper upgrade license you can purchase to upgrade if you own a license for the previous version. Apart from being cheaper and requiering a license for a previous version these upgrade licenses are the same as the full price new user licenses.

Multiple computers / users

A common question is if you can use your license for Vectoraster or Patternodes on multiple computers. The answer is yes. The standard license is personal per user, so as long as you are the only user you can use it on multiple computers. However, you will need to purchase one license per person using the software.

For educational institutions like schools or universities, there are special license offers that allow all students and staff to user the software at a greatly reduced price.

App Store and Steam purchases

Some of our software is sold via other distribution platforms such as the Apple App Store or Steam. Licenses purchased via these platforms are exlusive to these platforms and subject to their terms and conditions.

These licenses cannot be transferred or changed into other types of licenses since we do not have access to customer information on these third-party platforms. So if you for example purchase a user license for Vectoraster from the lostminds website this will only apply to the version you can download from lostminds.com and it will not give you access to the App Store version if there is one, or the other way around.

Support contact

If you still have questions